Overview
At VividArcana, we strive to ensure our customers are satisfied with their purchases. However, due to the nature of our products, which are digital and downloadable, all sales are final, and we do not offer refunds or exchanges once a product has been purchased and delivered.

By completing a purchase, you agree to these terms.

Eligibility for Refunds
Refunds are only issued under exceptional circumstances, such as:

  • The product was not delivered due to technical errors on our end.
  • A duplicate purchase was made.

To request a refund in these cases, please contact us at magic@vividarcana.com within 7 days of your purchase and include your order details. Refund requests made after this period will not be considered.

Non-Refundable Items
The following items are non-refundable:

  • Downloadable digital products (e.g., planners, templates, and journals).
  • Gift cards or promotional credits.
  • Sale or discounted items.

Late or Missing Refunds
If your refund has been approved but you have not received it, please follow these steps:

  1. Check your bank account or payment method again.
  2. Contact your credit card company; it may take some time for the refund to process officially.
  3. Contact your bank, as processing times can vary.

If you have followed these steps and still have not received your refund, contact us at magic@vividarcana.com for further assistance.

Exchanges
Since our products are digital downloads, exchanges are not applicable. If you encounter an issue with a defective or inaccessible file, please reach out to us, and we will assist in resolving the matter.

Gifts
If the item was marked as a gift at the time of purchase, we will provide the original purchaser with assistance, but refunds or credits are subject to the terms stated above.

Shipping Returns (If Applicable)
As all our products are digital, no physical returns are required. For any inquiries regarding refunds, contact us directly.

Need Help?
If you have questions about refunds or need assistance, please contact us at magic@vividarcana.com. We are here to help!